Frequently Asked Questions

You can change units in the app settings, accessible from the menu button at the top left of the main screen:

You'll find help in the app from the menu button at the top left of the main screen.

The app comes with a free 30-day trial limited to 1,000 forecasts. After that, you can choose a yearly or monthly subscription that renews automatically until cancelled. Pricing varies by currency, region, and exchange rate:

• USD $19.99/year or $2.99/month
• EUR €22.99/year or €2.99/month
• GBP £19.99/year or £2.99/month

Actual pricing is shown at the time of purchase and may change from time to time. Subscriptions are subject to terms and conditions in the app.

To add a ride or route to favorites, swipe left and tap the favorite button. To remove a route from favorites, swipe left and tap the delete button.

This usually happens when routes are on your device (e.g. in the Ride With GPS or Strava app) but haven't been synchronized to the Strava or Ride With GPS servers. Routes visible on the website should always show up in Epic Ride Weather, as long as they have an associated route. Activities without a route (such as an indoor trainer ride) won't show up.

If your route still isn't showing up, try swiping down on the list of routes in Epic Ride Weather to refresh. Routes load automatically, but new routes may not appear unless you refresh because we only sync them every 40 minutes.

If you are using Komoot, see the question below.

Komoot routes only show up in Epic Ride Weather if they're in an unlocked region. If you're missing routes, you may need to unlock more regions. You can do that from the Komoot app (via the ... more button), or in the web browser (use the "Unlock Regions" button at the top right of any route in a locked region, or from "Your komoot Maps" under Settings).

Garmin Connect doesn't currently make course data available in a way that Epic Ride Weather can import automatically. When you tap "Garmin" in the app, you'll see your activities, but courses you haven't ridden won't appear.

Here are two workarounds:

• Export the course from Garmin Connect as a GPX file using a web browser at connect.garmin.com/modern/courses, then import it into Epic Ride Weather.
• Plan the route in Strava, Ride with GPS, or Komoot, which sync into Epic Ride Weather automatically.

We hope Garmin opens up course data in the future.

We recommend checking the forecast a day or two before your ride to know what to expect, and again within 30 minutes of starting. Learn more in our blog post Tips for the Most Accurate Forecasts.

If you're planning a trip or just dreaming of a vacation, you might be forecasting routes in another time zone. The start time is shown in the time zone of the ride location, which may differ from your phone's time zone.

Lucky you! Depending on how you set up your phones, Epic Ride Weather may already be connected to your paid account on the new phone. You can check from the Account page — both phones should have the same account ID.

If not, try tapping "Restore Purchases" on the account page. After a few moments, it should show your subscription.

If none of the above works, contact David Green at david@epicrideweather.com with the order ID from your receipt, or the account IDs from both phones, and we'll connect your new phone to the original account.

The best way is to write a review in the app store. We really appreciate it, and others find them helpful too!

• Epic Ride Weather in the Apple App Store
• Epic Ride Weather in the Google Play Store

We also appreciate tweets, Facebook mentions, or any other way you'd like to get the word out.

We love hearing from riders like you. Your ideas help shape Epic Ride Weather. While we can't act on every suggestion, we'll do our best if it fits our vision for the app. Send your ideas to David Green at david@epicrideweather.com.

You can find a support link at the bottom of the help page in the app. Alternatively, email David Green at david@epicrideweather.com.